Privacy Policy

Last Updated: 2026-09-30 | Domain: redeagleplumbingusa.info

At Red Eagle Plumbers (“we,” “our,” or “us”), we take your personal privacy seriously. This Privacy Policy discloses our information gathering, use, and disclosure practices for callers, website visitors, and form respondents interacting with https://redeagleplumbingusa.info.

1. Information We Collect

When you call our dispatch hotline at (858) 363-8298 or submit a non-urgent service request through our website forms, we collect information that identifies or relates to you, including:

• Contact Details: Your full name, telephone number, email address, and physical service address or neighborhood in Fairfax, VA and surrounding communities.
• Service Details: Information describing your plumbing symptoms, pipe materials, property type, emergency status, and access instructions.
• Call Records & Audio: For quality assurance, training, and emergency dispatch verification, inbound telephone calls may be recorded and monitored.
• Technical & Analytical Data: IP address, device type, browser information, referring URLs, and interaction timestamps collected automatically via standard server logs and cookies.

2. How We Use and Share Your Information

We use your personal data primarily to coordinate rapid, professional plumbing services. Crucial Service Disclosure: Red Eagle Plumbers is a dispatch and referral network that connects homeowners and businesses with independent licensed and insured Virginia plumbing contractors.

To fulfill your service request, we share your contact information, physical address, and plumbing symptom notes directly with the independent licensed plumbing professional or plumbing company assigned to dispatch to your location. That contractor uses your details solely to communicate with you, evaluate your property, provide upfront written estimates, and perform authorized plumbing repairs.

We do NOT sell, rent, or trade your personal contact details to unrelated third-party telemarketers or marketing agencies.

3. Telephone Communications & SMS Consent

By initiating a telephone call to our dispatch number or submitting your phone number via our online contact forms, you consent to receive telephone calls and automated text messages (SMS) from Red Eagle Plumbers and our dispatched independent plumbing contractors regarding your service inquiry, appointment arrival times, and diagnostic estimates. Standard carrier message and data rates may apply. You may opt out of SMS communications at any time by replying “STOP.”

4. Data Security and Retention

We maintain industry-standard physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, or alteration. We retain service inquiry data only as long as necessary to facilitate service coordination, resolve billing or warranty inquiries, and comply with applicable Virginia state legal obligations.

5. Contact Us Regarding Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our administrative desk: